Refund policy

Returns

We do not accept returns or refunds for any products purchased from FREA.

Please ensure you review your order carefully before completing your purchase.

If you receive a product with a manufacturing or production defect, please refer to the Exchanges section above. Eligible products may be exchanged in accordance with this policy.

Exchanges

We only accept exchanges for products that have a manufacturing defect caused during production.

Examples of manufacturing or production defects may include, but are not limited to:

  • Broken or detached hardware (such as buckles, clips, or adjusters) upon first use due to a manufacturing fault.
  • Missing or incorrectly attached components.
  • Incorrect assembly or construction that affects the product's intended function or safe use.

To be eligible for an exchange:

  • The defect must be the result of a manufacturing or production issue.
  • The exchange request must be submitted within 3 months from the date of purchase.
  • The product must have been purchased through FREA's official website, official marketplace stores, or an authorized FREA reseller.
  • Valid proof of purchase (such as an order confirmation, receipt, or invoice) is required.

Please note that normal wear and tear, accidental damage, misuse, improper care, damage caused after the product has been received, or minor variations that do not affect the functionality or performance of the product are not considered manufacturing defects and are not eligible for exchange.

How to Start an Exchange

If you believe your product has a manufacturing or production defect and meets the eligibility requirements set out in this policy, please contact us at hello@freababy.com within 3 months of your purchase to initiate an exchange request.

To help us process your request as efficiently as possible, please include:

  • Your order number or proof of purchase.
  • A brief description of the issue.
  • Clear photos or videos showing the defect.
  • An unedited unboxing video (for claims relating to the product's condition upon arrival, including visible defects, missing items, or incorrect items).

Our Quality Assurance team will review your request and may request additional information where necessary. If your claim is approved, we will facilitate the exchange in accordance with this policy.

Please note that all exchange requests are subject to inspection and final approval by FREA, and FREA reserves the right to determine whether an issue qualifies as a manufacturing or production defect under this Exchange & Return Policy.